FAQ

What is FUTURE1EXCHANGECREDIT?
Future1ExchangeCredit is a user-friendly non-custodial service platform to purchase cryptocurrency with a credit card. Future1Exchange uses the service of www.Indacoin.com to provide the purchase of crypto via credit/debit card for its users. By signing up to purchase crypto with credit/debit card through www.future1exchangecredit.com you agree that you have read, understood, and accept all of the terms and conditions contained in www.indacoin.com

Why Trust Us?
Future1Exchange is registered and licensed in Estonia to provide cryptocurrency-to-fiat exchange and wallet services.

How can I contact you?
You can contact the future1exchange support team by e-mail (contact@Future1Exchange.com), phone (+37 26188167) or by using a live chat option on our webpage www.future1exchange.com. You can contact indacoin by live support by visiting their website www.indacoin.com or via email support@indacoin.com

Which Cryptocurriencies, can I buy here?
You can use our service to buy over 100 different cryptocurrencies through credit/debit card payment.

How to buy Crypto with Credit/Debit card?
On Future1ExchangeCredit main page, select the cryptocurrency you want to buy, input the amount to be charged from your card and input crypto address. Then input your email address. In a few seconds, you will be redirected to our Partner Indacoin secure purchase page. Fill in the required fields (phone number, birth date, and card data). Make sure you are using your own, 3D secure Visa or MasterCard and have a driver’s license, ID or passport available in case our purchase partner requires a video verification.

Which countries can use this service?
We work with all countries except: Afghanistan, Algeria, Angola, Antigua and Barbuda, Bangladesh, Bolivia, Bosnia and Herzegovina, Botswana, Cambodia, China, Cuba, Democratic Republic of the Congo, Ecuador, Egypt, Eritrea, Ethiopia, Gambia, Ghana, Guinea-Bissau, Guyana, Indonesia, Iran, Iraq, ivory coast, Japan, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Macedonia, Malaysia, Mali, Morocco, Myanmar, Namibia, Nepal, Niger, Nigeria, North Korea, Pakistan, Papua New Guinea, Qatar, Democratic Republic Of The Congo, Senegal, Sierra Leone, Somalia, South Sudan, Sri Lanka, Sudan, Syria ، , Tanzania, Togo, Trinidad and Tobago, Uganda, USA, Vanuatu, Vietnam, Yemen, Zambia, Zimbabwe.

What is your fee?
Indacoin charges 5% for each purchase (at least $10). Future1Exchange charges 3% for such purchases. So the total fee is 8% which is included in the price. The network fees are separate and are applied as usual depending on the cryptocurrency. We have created a calculator that will tell you the amount of cryptocurrency you will receive, excluding network fees. The final amount you receive may differ from the initial amount due to the high volatility price in the crypto.

How much will I be charged for the transaction?
You will be charged only the amount you specify during your order in our calculator. All fees except network fees are included in that amount.

How do I get a cryptocurrency wallet?
You can open an account with www.Future1exchange.com and get a wallet.

What are the network fees?
Every cryptocurrency is based on a blockchain. The process requires a network fee. This is a commission a blockchain takes from the amount you and we send.

What should I do to verify my card?
To complete verification you’ll need to enter the 4 digit code you receive via phone call. For your second step, you may also be asked to undergo photo verification, which requires you to upload a photo of your passport/ID and a selfie with ID and a piece of paper with the required text, confirming the purchase. We may alternatively ask for video verification, where you will need to record your face, say “Indacoin verification for crypto” show your ID and card you made the payment with. When showing the card, show only the last 4 digits and the name.

WHat if I can’t record a video verification?
You can open the same order page link from your mobile device and record it from there. If having trouble, you can also send the required video as an attachment via e-mail to support@indacoin.com. Make sure to indicate your exchange order number.

I have made an order and entered all the details, why is it still processing?
If you have waited more than 2 minutes, then the order didn’t make it to the transaction. It’s possible that your card isn’t 3D secure and you may need to try again. Make sure you confirm your purchase via PIN code with your bank. Otherwise, if you are certain your card is 3Ds and changing currency doesn’t help then you need to contact your bank, they may be blocking your purchase attempts.

Do I need to go through verification every time I make a purchase?
You only need to verify your card once and all following transactions will be automatic. However, we will require verification if you decide to use another bank card.

My order was declined by the BANK, what should I do?
You need to contact your bank and ask for the reason for the decline, perhaps they can lift the restriction so a purchase can be made.

Why do I need to verify my banking card OR send a video?
The verification process protects you in case of card theft, hacking or fraudsters; this works the opposite way in case someone is trying to place a purchase using someone else’s banking card.

How can I trust that my details and CARD’S info are secure?
We never share your details with any Third Parties without your consent. Also, we only accept 3D-Secure cards, and we never request any sensitive data such as the CVV code or the full card number. You only provide such payment details through Visa or Mastercard gateway terminals. We only collect the information required to make sure that you’re the card’s owner.

How to buy cryptocurrency ON FUTURE1EXCHANGE?
Make sure you are using your own, 3D secure Visa or MasterCard and have a driver’s license, ID or passport available in case we require a video verification. Then select the cryptocurrency you want to buy, input the amount to be charged from your card in EUR/USD and input crypto address. Fill in the required fields and then you will be forwarded to your order page.

How fast will my CRYPTOCURRENCY be sent?
Usually, it takes up to 30 minutes after you make an order or complete verification (if it’s the first time you use the card on Future1Exchange).

If your transaction takes more time, it may be due to various issues:
• DDoS attacks. Unfortunately, such problems happen from time to time.
• Cryptocurrency updates. As soon as we turn them back on, you will get your funds.
• The blockchain is overloaded. Too many transactions are waiting to be included in the blockchain, and yours may wait for its turn, too. Sometimes you might have to wait a little longer.

What are the MINIMUM AND MAXIMUM purchases?
Upto 6000$ per transaction , minimum 100$ usd , 10,000$ per day, 30,000$ per month.

What type of cards are accepted?
We only accept Visa and Mastercard with 3D secure.

What is 3D secure?
3-D Secure technology consists of the programs Verified by Visa and MasterCard SecureCode. After you enter your credit card details in our online store, a new window will appear, requesting your personal security code. Your financial institution will authenticate the transaction within seconds, as well as confirm that you are the individual making the purchase.

What other payment systems can I use to buy BITCOINS?
Currently, we only accept Visa/Master card payments on our platform.

What are the possible reasons for unsuccessful transactions VIA Visa OR Mastercard ?
There may be a few reasons why your purchase of cryptocurrency for fiat has failed:
• You’ve closed or refreshed the page when Future1ExchangeCredit was in a process of redirecting you to our Partner Indacoin secure purchase page
• Your card is not equipped with 3D-secure
• Your bank hasn’t approved the transaction
• Funds for the transaction are insufficient on your card
• You haven’t passed the identification process
• You have reached the limit of buying crypto for fiat.

How can I cancel a transaction?
Blockchain operations are irreversible. If the funds are sent, the transaction cannot be canceled by anyone. Therefore, thoroughly check all the payment details before sending funds to anyone, including us or anyone else.